Privacy Policy
QBitX ("we", "our", or "us") is committed to protecting your privacy and personal data across our mobile applications (Google Play, App Store, HarmonyOS) and web portal. This Privacy Policy explains what information we collect, how we use it, and how you can exercise your data rights, including permanent account deletion.
1. Information We Collect
- Account Information: Email address, user identifier, authentication tokens, and profile preferences you provide when creating or signing into your QBitX account.
- Application & Diagnostic Telemetry: Device model, operating system version, app version, crash logs, and network latency diagnostics used solely to maintain terminal stability and execution reliability.
- Transaction & Strategy Preferences: Watchlists, orderbook layout settings, and notification preferences synchronized for your active session.
2. How We Use Information
- To authenticate your account, secure sessions, and deliver real-time market and prediction telemetry.
- To detect unauthorized access, prevent abuse, and enforce platform risk guardrails.
- To respond to technical support inquiries sent to [email protected] or [email protected].
3. Data Sharing & Storage Security
We do not sell your personal information to third parties. All client-to-server communications are encrypted via HTTPS/TLS. Access to production data stores is restricted by role-based controls and audit logging. We retain personal data only for as long as necessary to provide active services or fulfill applicable legal obligations.
4. Account Deletion
Open QBitX App → tap Profile / Settings → select Account & Security → tap Delete Account and confirm your identity. Once confirmed, your account and associated personal profile data are permanently scheduled for erasure.
You may also request permanent account and data deletion via email at [email protected] or [email protected] using the subject line Account Deletion Request from your registered email address. Verified requests are processed within 7 business days.
5. Your Rights & Contact
Depending on your jurisdiction, you have the right to access, correct, export, or delete your personal information. For any privacy questions or data requests, contact our Data Protection Team at [email protected] or [email protected].
隐私政策
QBitX（以下称“我们”）高度重视您的个人隐私与数据安全。本隐私政策适用于 QBitX 官方 Web 门户及各移动客户端（Google Play、App Store、HarmonyOS），旨在清晰说明我们如何收集、使用、保护您的信息以及如何行使您的账户注销与数据权利。
1. 我们收集的信息
- 账户信息：您在注册或登录 QBitX 时提供的电子邮箱、用户唯一标识、会话认证凭据及基础偏好设置。
- 设备与诊断遥测：设备型号、操作系统版本、客户端版本号、崩溃日志与网络延迟指标，仅用于保障终端稳定性与撮合行情传输可靠性。
- 业务偏好数据：自选行情列表、盘口布局偏好及通知订阅设置。
2. 信息使用目的
- 用于完成身份认证、会话安全校验以及实时行情与预测市场数据同步。
- 用于识别异常访问、防范安全风险并维护平台风控机制正常运行。
- 用于响应您通过 [email protected] 或 [email protected] 提交的技术支持与合规请求。
3. 数据保护与共享原则
我们绝不向第三方出售您的个人信息。所有客户端与服务端通信均采用 HTTPS/TLS 加密传输，后端存储实施严格的最小权限控制与审计记录。我们仅在提供服务所必需的期限或法律法规要求的期限内保留您的数据。
4. 账户注销路径
打开 QBitX App → 进入 我的 / 设置 (Profile / Settings) → 选择 账户与安全 (Account & Security) → 点击 注销账户 (Delete Account) 并完成身份确认。确认后，您的账户及关联个人资料将被永久清除。
您也可以通过注册邮箱发送主题为 Account Deletion Request（账户注销请求）的邮件至 [email protected] 或 [email protected] 申请人工注销，我们将在核验身份后的 7 个工作日内完成处理。
5. 您的权利与联系方式
您有权依法查询、更正、导出或删除您的个人信息。如有任何隐私相关疑问，请随时联系：[email protected] 或 [email protected]。